Whitestone Naturales and Wellness: Return Policy

Our goal is for you to be completely satisfied with your purchase from Whitestone Naturales and Wellness. We understand that buying natural products online can sometimes be challenging, so we've developed a clear policy.

1. General Return Period

We accept returns for most products within 14 days of the original purchase date (delivery date for online orders).

2. Conditions for Return

To be eligible for a return:

• Skincare and Beauty Products: Products must be unopened, unused, and in the same condition that you received them. The original protective seal must be intact. Due to the nature of natural beauty products, we cannot accept returns on opened or used items unless they are defective.
• Healthy Food Options: All food items, for safety and hygiene reasons, are final sale and cannot be returned, exchanged, or refunded.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or a full refund.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 7-10 business days.
• Shipping costs are non-refundable.

4. How to Initiate a Return

1. Contact our Customer Service team at [Your Contact Email/Phone Number] with your Order Number and the reason for the return.
2. Wait for our team to issue a Return Authorization and provide instructions on where to send the product.
3. Ship the item back. You will be responsible for paying your own shipping costs for returning your item unless the return is a result of our error (e.g., you received an incorrect or defective item).